JetBlue Blog

JetBlue receives a lot of letters from Customers telling us what they did or didn’t like about their service. We share some of the best ones on HelloJetBlue, but this story’s good enough to merit its own blog post. One of the behaviors that defines Jettitude is to Be in Blue, always. In this story, [...]

JetBlue has long been a proud participant in WARR (World Airline Road Race). Crewmembers will be in Hangzhou, China this year for WARR 2009 on Sept. 10-13. We asked team captain and FLL Inflight Crewmember Jaime Ramirez to share some thoughts on the experience for the blog: I am happy to say I have been [...]

Sometimes a mistake results in a happy ending. Although we have some of the industry’s best baggage performance (over the past year especially), when you’re handling 10s of millions of Customers’ bags per year, some are bound to lose their way.

If you thought the story and pictures of Customers Jay and Jill’s onboard engagement was touching, wait until you see the video!

On Choice Literacy, a Web site for literacy educators, Editor Brenda Power cites the actions of PHX Airports Crewmember Leanne Spencer as a “purple cow” moment — something so out of the ordinary that you can’t help but take notice and tell people about it. Head over to the Choice Literacy site for the article [...]

Airport Operations Supervisor Soila Gonzalez shared a story about providing the JetBlue experience at our LAX BlueCity, which opened on June 17, 2009. Her story shows the difference simply being nice can make during a hectic situation. In Soila’s words: During our first week of operations here at LAX we had an elderly man traveling [...]

When Crewmember JFK Inflight Supervisor – Crewmember Experience Patricia Tomaszewski learned a Customer planned on proposing to his girlfriend on a flight to St. Maarten, she knew she had to make sure the flight was special for everyone involved. She recently shared her story with us:

The second story from the April 2009 humanitarian trip to El Salvador was written by JFK Inflight Crewmember Ashleigh Davis. Thank you to Ashleigh for the story, and to JFK Inflight Crewmembers Ulises Zanello and Mark Van Dijk for the photos! I was one of the very blessed Inflight Crewmembers who got a chance to [...]

We reached a major social networking milestone today, getting our millionth follower early this morning. Flightglobal marked the occasion with an article this morning. Are you a Crewmember on Twitter? Be sure to follow @JetBlue (and @JetBlueCheeps, our account for special fares) and say hi! Kudos to Morgan, Gigi, Lindsey and Laurie and all the [...]

For years, JetBlue Crewmembers have been making trips to El Salvador to volunteer in the community. Although each trip has been full of once-in-a-lifetime memories, their most recent visit may have been the most special.

On Jan. 12, 2009, Inflight Crewmember Laura Hibbler died in an auto accident on her way to work. Laura was a dedicated humanitarian and a frequent traveler on the El Salvador relief missions. In Laura’s honor, a group of Crewmembers made their 13th mission to El Salvador to bring donations to an HIV Orphanage and dedicate a medical clinic, built with help from JetBlue Crewmembers in March 2007, in Laura’s name. Read the first of three Crewmembers’ stories about the trip after the jump.