Did you know… that we have a prominent link on jetblue.com called “Speak Up.” Most companies would call this their, “Contact Us” link, but the landing page of Speak Up on our site offers much more, including sophisticated search functionality. Most importantly, though, we offer a comprehensive and user-friendly interface where you can not only contact us, but do so in a variety of manners, including to “Get Answers,” “Give Compliments,” or “Share Concerns.” We even include a “Tell us where to jet” link and you can fill out a form with your recommendation on where you’d like us to next jet. Of course, we also have the usual pointers for frequently asked questions and other pertinent information, but how often does a company allow Customers and Crewmembers to speak up about the product they’d like to see and actually listen to the responses?
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Posted by Joseph & Eileen Stephan on March 9, 2010 at 10:59 pm
Requesting, as instructed by the flight crew, 15.00 rebate each ( Joseph & Eileen ) for no TV service on flight # 1085 thursday Mar, 4, 2010.
Thank You
Posted by Joseph A. Zampogna on March 12, 2010 at 11:14 am
We wish to compliment the flight crew on Flight #4 from N.Y. to Buffalo on Sunday Feb. 28.
Frequently, we are unable to hear the instructions read by one of the crew prior to departure. The gentleman on flight #4 on the date above, used excellent diction and read with proper emphasis the instructions to passangers. As a result, we paid attention and understood what he was saying. I recommend you use him to train other flight crew members in the proper way to make such an important explanation.
Thank you for forwarding this information to the appropriate office.
Dr. Joe Zampogna
Posted by Dr. Ingeborg Kohn on March 25, 2010 at 3:44 pm
Whomever this concerns -
I would like to congratulate JETBlue for a particularly courteous and helpful agent, Ms. Monica McMaken. I was stuck in the Phoenix , Az airport during a particularly trying period ( my flight on another airline had been delayed, and delayed, and delayed…their sercvice agents were harassed, and I happened to chance upon this wonderful, helpful lady.
From now on I will try to fly JETBlue wheneverand wherever I can – and I do fly a lot!
Prof. Ingeborg Kohn (ingako@earthlink.net)
Posted by LINDA KEENAN on April 15, 2010 at 4:04 pm
we are flying to aruba,we go there every year and fly jet blue. we got theEXTRA LEG ROOM, LAST YEAR,10.00 THIS YEAR 60.00.WHATS GOING ON JET BLUE, WE;RE SO UPSET ABOUT THIS. PLUS I WENT ON THE SPEAK UP LINE,AND JET BLUS RESPONCE,THE LENGTH OF THE FLIGHT,IT WAS THE SAME FLIGHT LAST YEAR,keenanl@optonline.net
Posted by LINDA KEENAN on April 15, 2010 at 4:06 pm
WE FLY TO ARUBA EVERY YEAR,GOT EXTRA LEG ROOM, LAST YEAR,AN ADDITIONAL 10.00 EACH WAY,PER PERSON,THIS YEAR 60.00 A PERSON EACH WAY, THATS UP WITH THAT JET BLUE.
Posted by patricia regentknowles on April 17, 2010 at 1:10 pm
I cancelled my reservation #. EWXBIH on monday 29th/3 Nassau/NY JFK, due to my husband in hosppital still in coma. I DID NOT FLY that day.
My husband deceased on April 3rd, so I now booked Nassau/JFK on monday 19th/4, reservation # JZSBBO. Could you give me a credit for my flight NY/Nassau which I cancelled on monday 29th March?
I would highly appreciate it
Thank you
Posted by alex spiegelglass harriet glass on April 29, 2010 at 10:35 pm
call me 561-638-4956
your system stinks
Posted by Bernice Schneider on May 17, 2010 at 7:34 pm
Dear Jet Blue,
I was waiting at JFK International Airport on May 4, 2010 for over six hours for my Mother and her health aide to arrive on flight 144 from West Palm International Airport. Confirmation number: HPIXMR.
I was advised by on- board personnel that JetBlue would reimbursement me for the parking fee because of the extreme flight delay.
Please advise if you would like me to submit the parking receipt by fax or mail. thank you for your help in advance.
Bernice Schneider– bernice.schneider@rcn.com
true blue customer
Posted by Arlene M.Hoag/Susan Briggs on June 3, 2010 at 3:07 am
On May 13, 2010, I received an e-mail from JetBlue Getaways offering a 5 night stay at Disney’s Caribbean Beach hotel including airfare, themepark tickets and full Dining Plan for $665.00 per person. When I called on May 22nd to book this for myself and a friend, we were quoted prices ranging from $1110.00 down to $1001.60. We had requested an upgrade to a parkhopper ticket ( a $50.00 charge) and understand that there are additional airline taxes. However, even at the lowest price, there is a difference of $296.00 from the advertised price. I have read all the small print and made 2 phone calls trying to get an explanation for why we were charged this higher price. While both women were very polite and even checked with their supervisors, no one could give me a satisfactory answer. The last person I spoke to finally decided, after searching for an answer for 55 minutes, that the price was based on 4 people (2 adults-2 children) The e-mail I received on the 13th made no mention of this in either large or very small print. I read every restriction several times. I did receive a 2nd e-mail on May 27th advertising the same $665.00 deal. However, when I clicked on restrictions, this one did mention the quadruple requirement.
This one also said you had to book by June 1st while the first one said you had to book by Aug. 14th. Since we booked on May 22nd, we were expecting to pay the price as advertised in the May 13th e-mail – a copy of which I would be happy to share with you. We were very disappointed to find such false advertising (dishonesty) from a company whose rewards program (to which my friend, Susan Briggs and I both belong) is called TrueBlue. We expected more honesty!
Posted by Rita Herman on June 23, 2010 at 3:21 am
My daughter, Adina, True Blue #2062973973 booked a flight from NY to Florida last night, Conf. #MYGZZO. My husband and I were going to book a flight as well on Jet Blue by using vouchers that we specifically saved for this planned trip. Unfortunately, my husband fell and sustained a knee injury and is now unable to fly. The vouchers we have been saving for this trip are expiring on June 26th, 2010 (this Saturday). I called Jet Blue hoping that because we have all been frequent users of Jet Blue, and because of the unforeseen and unfortunate current medical condition of my husband, as a courtesy, Jet Blue would allow the vouchers to be applied towards my daughters ticket. I was extremely disappointed that even after speaking with a supervisor, I was told that she has no authority to make a decision. Query? Who does? Whoever it may be, please forward this request to that person. The vouchers we have are as follows: Rita Herman, #11908334; Alex Herman, #11908345; each in the amount of $50.00, for a total of $100.00. I am hoping that based on the above stated facts and circumstances, you will allow this credit to be applied towards my daughter’s already paid for ticket, even if you have to credit the original amount and then re-book same by using the vouchers. If not, at least extend the expiration date on the vouchers by six months so that we can use them in the near future. After all, the reason Jet Blue issued them to us in the first place, was because of a frustrating experience we were subjected to by Jet Blue on our recent flight.
Since time is of an essence (6/26/10) please respond as soon as possible to my e-mail or by calling (516) 680-2946.
Posted by Elizabeth C McNamara on July 19, 2010 at 4:23 pm
On 5/23/10 I bought a round trip ticket to JFK to Boston and backfor 133.40 On returning home to Boston from JFK there was a computer glitch at the Jetblue Terminal and it lost all my info. So I had to buy a one way ticket for 111.70 I need to be creduted for that amount on my Visa account . PLease contact me at my email account and I can give you all the info you need to help me… Thanks’ Elizabeth
Posted by marie gaffney on August 3, 2010 at 8:00 pm
Hi I flew from San Juan to JFK on Aug 2nd flight # OXDWIF. The flight was supposed to go out at 6.15pm but was delayed. We eventually left San Juan around midnight. We were at the airport from 4pm and were unable to get specific answers as to what the problem was, one staff said it was New York weather other members said it was jetblue who had a problem with the flight crew. We went to the jetblue desk and spoke with Jose who got very snippy with us and said that the delay had nothing to do with him. We asked if we could go standby on the 8pm flight, he just ignored our questions,another passenger spoke up and said that it is their rights and that he has to but he never did so several others that came up after us were put on the 8pm. Other passengers at the desk said we could get food vouchers for $12 we asked for them and he said he would give us them in 15mins and went off somewhere on his phone, when he returned we asked again and still were unable to get the vouchers , he said later as the next flight was boarding. He said it was announced on the overhead system and that we should have come up at that time for them but we said we hadn’t heard any announcements nor had anyone. We finally got the coupons from him at 10.30pm while there was another representative present. We mentioned to her our difficulties with him close to our boarding time and asked for full name. Which she said it was company policy to just give the first name, we were fine with this. We asked again about the delay as we were to leave at 10.45pm and she informed us that they were waiting for a change of crew to arrive from the hotel. When we boarded we were cold and asked for a blanket but they said they were $7 and we had to pay, my daughter said this is bullshit as we had sat in a hard seat for the last 7 hours and this was the best they could do. This word had honestly summed up the treatment, behavior from jetblue staff and our entire experience. The flight attendant shadia became irritated and started speaking and waving her arms around and wouldn’t let me say anything, other passengers were flabbergasted by her behavior and just signaled for us to close our mouths and email jetblue when we arrived home as they would be doing so. Later on the captain was making his way down the aisle speaking with several passengers who had their own complaints we were pointed out by the girl on the desk that we asked for Jose’s full name. He came down and asked me what the problem was and if I would like to step outside and talk about it. I never got to voice my complaint with him in a regular manner that is the right of every human being as he was going to make me leave and the passengers agreed with this as they had seen the representative point us out. I said no I haven’t done anything wrong here and should be aloud to speak if I feel the need with out being threatened with being left in San Juan also when he was addressing me the flight attendant Shadia was snickering and laughing while two other passengers were standing in the back with her waitng to be seated as they had allocated them the same seats as others. I said to the captain that we were cold and would just like to get home as quickly as possible without this nonsense and theatrics from his staff to which he replied that he was in the same situation as he had just come from New York. I also said to him that he should go back and have word with the attendant which he said he would but never did. During the flight we were ignored by the staff and were not offered water or refreshments. We did not ask them for anything as we didn’t want any more trouble from them. On several occasions this same flight attendant purposely brushed up against me at every opportunity. When we landed at JFK no one clapped that pretty much summed up the feelings of all the passengers and their experience. as we were leaving I looked at the attendant’s name tag in order to write this email she spat back in an ignorant manner Shadia Shadia Shadia while smirking at us The captain was present yet again and did nothing to stop her from behaving in this unprofessional manner. I am sure jetblue saved a few hundred dollars during that flight but have lost thousands by there behavior toward passengers. I will not fly or recccommend your jetblue. I don’t think the staff are well enough trained in customer care and I know that when asked a question or if there is a problem that counteracting with an attidtude and body language will not soften any situation. I want to see this resolved as I will not let this go. I was threatened and I had no rights as a customer on your airline.
Posted by molly milza suslak on August 30, 2010 at 1:09 am
Hi ;
my name is molly milza suslak mmsuslak2942@optonline.net
On Aug. 6th 2010, I Had to cancel our flight 187 to las vegas.
My husband Bertram Suslak was having bad pain Aug. 6th 3AM.
He went to the emergency room in the hospital. I had to cancel the flight 5:30 AM.
He passed away on Aug 17th. JETBLUE Charged 200.00 for cancelation 100.00 for Bertram Suslak and 100.00 for me his wife Molly milza suslak. I would like a refund.
THANK YOU VERY MUCH
MOLLY MILZA SUSLAK
Posted by JetBlue on August 30, 2010 at 1:15 am
Hi Molly,
We’re so sorry for your loss. I’ve forwarded your note on to our Customer Commitment Team and you can expect a reply soon.