JetBlue Blog

We had just opened our terminal, T5, at New York’s JFK airport when a Customer approached the “Just Ask” information desk with a confused look on his face. “Something’s different here,” he said. In case you’re not familiar, T5 is that ultra-modern-looking, 625,000-square-foot, state-of-the-art terminal that we opened in late 2008. It contains 26 gates, [...]

Marty St. George, our Senior VP-Marketing and Commercial, sat down with Advertising Age to discuss our new relationship with ad agency Mullen, our managerial transparency, industry consolidation, onboard technology, our new loyalty program and social media. “Forest Hills-based JetBlue has prided itself on being a challenger brand and, in doing so, has become one of [...]

As told by a Customer Support Crewmember: I love to remodel. Knocking out walls and pounding and hammering are some of my favorite hobbies. Since I had just finished a major house project, the noises of remodeling a home were on my mind when I heard similar sounds in the background of the call I [...]

After four months of construction, JFK’s biggest and most important runway is back in service — and better than ever! The Bay Runway (Runway 13R/31L) has been completely rebuilt, repaved and upgraded with new taxiways, new navigational aids, and more features that solidify its place as one of the world’s best and our company’s most [...]

The below story is from one of our own Customer Support Crewmembers based out of Salt Lake City, Utah: Bella Tucker is an 8-year-old girl who attends South School Elementary in Londonderry, New Hampshire and is a member of the Phantom Gymnastics team. Bella came down with a near fatal infection on Easter Sunday. Doctors [...]

As told by an Inflight Crewmember: I was working the red-eye flight from SEA to JFK back a couple of years ago. The boarding process went as usual and we departed on time to JFK. Shortly into the flight a Customer rang the call button. I went to see what they needed and they pointed [...]

Airport Operations Crewmember Renee had the pleasure of meeting NBA star, Grant Hill, and his wife Tamia, a six-time Grammy Award-nominated Canadian-American R&B/Hip Hop recording artist, and record producer. Grant is an NBA Player who early in his career played for the Detroit Pistons. He played for his home team, the Orlando Magic from 2000 [...]

Investment analysts have upgraded shares of JBLU stock thanks to lower fuel prices and strong revenue. Some have also said the Spirit strike may have a positive revenue impact on our company. Analysts at Bank of America/Merrill Lynch upgraded their rating of JBLU stock to “Buy” from “Neutral,” and raised their price target from $6.50 [...]

Did you know… how the first flight attendant came to be? When we think of people who work in air travel today, we think immediately of pilots and then, of flight attendants. But did you know that the very first flight attendant was not the outcome of a deliberate creation but rather was a strange [...]

Gate Guru is the latest iPhone application to solve one of life’s little challenges: navigating through unfamiliar airports. The app highlights nearby amenities like restaurants, retail stores, ATMs, and more. Geared at frequent travelers, Gate Guru engages users with a fun gaming element, High Flyers, where users can earn points by ‘checking in’ as well [...]