JetBlue Blog

In a press release that just hit the wire, we announced that traffic for December increased 7.5 percent from December 2008, on a capacity increase of 6.6 percent. The Wall Street Journal Market Watch report that picked up the story reported that, “Total capacity last month increased 6.6% to 2.85 billion available seat miles from [...]

We just received this story from a Customer about an Inflight Crewmember who tracked down an iPod’s owner through Facebook. For Customers, it shows the value of labeling your valuables; for Crewmembers, it shows the kind of Customer loyalty some detective work can earn! My 8-year-old son left his iTouch on the plane coming back [...]

JetBlue receives a lot of letters from Customers telling us what they did or didn’t like about their service. We share some of the best ones on HelloJetBlue, but this story’s good enough to merit its own blog post. One of the behaviors that defines Jettitude is to Be in Blue, always. In this story, [...]

Sometimes a mistake results in a happy ending. Although we have some of the industry’s best baggage performance (over the past year especially), when you’re handling 10s of millions of Customers’ bags per year, some are bound to lose their way.

On Choice Literacy, a Web site for literacy educators, Editor Brenda Power cites the actions of PHX Airports Crewmember Leanne Spencer as a “purple cow” moment — something so out of the ordinary that you can’t help but take notice and tell people about it. Head over to the Choice Literacy site for the article [...]

Airport Operations Supervisor Soila Gonzalez shared a story about providing the JetBlue experience at our LAX BlueCity, which opened on June 17, 2009. Her story shows the difference simply being nice can make during a hectic situation. In Soila’s words: During our first week of operations here at LAX we had an elderly man traveling [...]