JetBlue Blog

As told by a Customer Support Crewmember: I had a Customer call because she wanted to make sure that her husband’s bad knee was in the aisle for their trip to Jamaica.  I advised her to book him an aisle seat on the left-hand side of the plane, any C seat. She then said on [...]

We had just opened our terminal, T5, at New York’s JFK airport when a Customer approached the “Just Ask” information desk with a confused look on his face. “Something’s different here,” he said. In case you’re not familiar, T5 is that ultra-modern-looking, 625,000-square-foot, state-of-the-art terminal that we opened in late 2008. It contains 26 gates, [...]

Not too long ago, in a small building found in Queens, we were destined for greatness. We struggled to create Dunkin’ Donuts’ Next Donut – and it wasn’t just a good donut. No, it was a really really good donut. Light, fluffy and delicious, like us. Well we aren’t exactly light, or fluffy. But we [...]

Why? Because we like you! If you happen to be in NYC in the right place at the right time today (and equipped with the right information) you may be able to get FREE JetBlue tickets! As part of our ongoing 10th Anniversary celebrations, we’re handing out lots of FREE tickets (take a guess how [...]

John Layton, Inflight, in his own words: I remember January 2000 when 50-60 of us gathered in the rotunda at T6 by gate 14 with our noses pressed to the glass awaiting the arrival of our first plane from Toulouse. When the plane landed we all applauded, hugged and high-fived each other. Fast forward 10 [...]

JetBlue University Crewmember, Dan Dyer, took a most creative approach to pitching himself for a job at JetBlue. See below for his story, in his own words: I was visiting a friend in Boston who was talking up JetBlue, saying great things about the CEO and about how they did things differently. When I returned [...]

Maria Raknes, Airport Operations Crew On November 12, 2001 I became part of the JetBlue family, and it has been a nice ride. I started in Fort Lauderdale as a Crewmember when we had only five flights a day and there was a good outlook towards future growth. At the time, Mr. John Driscoll, our [...]

One very ambitious- and enthusiastic- Crewmember, Senior Analyst Airport Business Planning, Ranjit Daniel, created an entire unofficial website devoted to all things JetBlue. The site includes information about the history of our company, an image gallery, an interactive section with multimedia content, including a timeline, and a place for visitors to leave their comments. We [...]

Our visual representation is a key component in our brand awareness. Our first ten years have introduced a variety of looks, but we’ve always remained true to the central message that is distinctly JetBlue. Below you will find a sprinkling of printed promotional and related materials from the first decade. These artifacts offer unique time [...]

Today we celebrate a decade since we first took to the skies. We inaugurated service between New York’s John F. Kennedy International Airport and Fort Lauderdale, Florida, with two daily nonstop flights ten years ago today, on Feb. 11, 2000. Since that day, we have grown to become the largest airline at JFK and the [...]