JetBlue Blog

A couple of months have passed since we switched to our new reservations system and- in efforts to be as transparent as possible with you- we wanted to reach out to tell you where we are with things. Switching reservations systems isn’t like changing a light bulb, and it’s not as simple as a flipped [...]

JetBlue cutover to Sabre on Friday, Jan. 29, 2010. So far, things have been going as expected. We have a robust identification process in place, and we continue to see quick resolution of these problems. However, we still may experience long lobby wait times in our BlueCities and longer hold times at 800-JETBLUE. This morning [...]

Greetings, JetBlue is now on Day 4 of our cutover to Sabre, our new reservations system, and while we are satisfied with the conversion so far, we know is only the beginning of a several-week process as we gain experience and expertise with the new system. In order to best serve our customers, we’d like [...]

We cutover to Sabre on Friday, Jan. 29, 2010. So far, we are satisfied with the performance and we are taking several steps to reduce hold times for specialty desks in our call center. We ask our customers to arrive 2 hours prior to departure for domestic flights and at least 3 hours prior to [...]